> ## Documentation Index
> Fetch the complete documentation index at: https://help.zulma.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Zulma cancellation fees, windows, and rescheduling

> Understand Zulma's cancellation windows and fees, how Pro cancellations are handled, and what happens when weather affects lawn care visits.

You can cancel or reschedule most bookings without any charge as long as you act with enough notice. The fee that applies depends on how close to the scheduled time you cancel, and whether a Pro has already been matched to your job.

## Cancellation fee schedule

| When you cancel                                     | Fee                                                      |
| --------------------------------------------------- | -------------------------------------------------------- |
| Before a Pro is matched                             | No charge. Your authorization is fully released.         |
| 2+ hours before scheduled time                      | No charge. Full release.                                 |
| 1–2 hours before scheduled time                     | \$45 late-cancel fee. Paid to the Pro who held the slot. |
| Less than 1 hour before scheduled time              | 50% of the booking total                                 |
| After your Pro is on site or the job is in progress | Full charge applies                                      |

<Tip>
  Zulma+ and Zulma Household members get the 1–2-hour late-cancel fee waived. See [memberships](/memberships/plans-and-perks) for everything those plans include.
</Tip>

## How to cancel

Go to [your bookings](https://app.zulma.ca/account/bookings), find the booking, and use the cancel option. The fee that applies is determined by the time remaining when you submit the cancellation.

<Note>
  The \$50 same-day rush surcharge is not released if you cancel after a Pro has accepted your booking. It compensates the Pro for prioritizing your job.
</Note>

## If your Pro cancels

Pros occasionally need to cancel. If a Pro cancels more than 30 minutes before their scheduled arrival, your pre-authorization is fully released and no charge is applied. Zulma works to rebook you with another available Pro as quickly as possible.

## If something is wrong with the clean

This is different from a cancellation. If you are not satisfied with a completed clean, let us know within 24 hours and we will make it right. Our remedy is credits-first: we will arrange a re-clean of the areas that fell short, or apply a Zulma credit to your account. See [credits](/account/credits) and [disputes](/account/disputes) for how this works, or email [support@zulma.ca](mailto:support@zulma.ca).

## Weather and lawn care

Lawn care visits are weather-dependent. Zulma or your assigned Pro may reschedule a lawn care visit at no charge to you when conditions make the work unsafe or ineffective. This includes active rain, lightning, snow on bare ground, wet grass that would clump, and ice.

<Info>
  Weather rescheduling is always a reschedule, never a cancellation. You won't be charged, and your visit will be moved to the next available dry day in your window. Zulma will notify you the night before or as soon as conditions develop.
</Info>

## Pausing or adjusting a recurring schedule

If you have a recurring schedule and need to skip a visit or pause your plan, you can do so from [your bookings](https://app.zulma.ca/account/bookings) at any time. Standard cancellation windows apply to individual upcoming visits within a recurring plan. There is no penalty for pausing or cancelling the overall recurring schedule. For more on how recurring plans work, see [recurring cleans](/booking/recurring).