> ## Documentation Index
> Fetch the complete documentation index at: https://help.zulma.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# On the job

> How a job moves from accepted to completed in the Zulma Pro app, what background location does, and how to mark a clean done.

Once you accept a job, the app guides you through every step. This page walks you through the lifecycle, what the customer sees while you travel, and how to close out a clean cleanly.

## The lifecycle

Every job moves through the same five states in the app. Tap the action button at the bottom of the job screen to advance to the next step.

<Steps>
  <Step title="Accepted">
    The job is yours. The customer's brief, address, and any photos or notes they uploaded are now in the job detail. Review everything before you head out.
  </Step>

  <Step title="En route">
    Tap to start travelling. The customer can now see you coming.
  </Step>

  <Step title="Arrived">
    Mark yourself arrived when you reach the address. This stops location sharing and tells the customer you're on site.
  </Step>

  <Step title="In progress">
    Start the clean. Work the job to the brief.
  </Step>

  <Step title="Completed">
    Mark the job complete in the app when the work is done. This closes out the job and starts your payout.
  </Step>
</Steps>

<Info>
  For scheduled jobs, the job becomes startable on your active list only within 60 minutes of the start time. Before that window it sits in your upcoming list. See [Getting your first job](/cleaners/getting-your-first-job) for how scheduling works.
</Info>

## Before you accept: review the brief

The single offer you receive comes with the customer's details and anything they uploaded. Take the seconds you have to look at:

* The service type and any add-ons booked.
* Photos the customer attached (problem areas, access notes, parking).
* Written notes or special instructions.
* The address and how long it will take you to get there.

Accepting tells the customer you've got it, so make sure the job fits before you commit. If you pass, the offer cascades to the next Pro.

## Background location while en route

While you're en route, the app shares your location so the customer can watch you approach, the same way you'd track a ride.

<Note>
  Location sharing runs only between **en route** and **arrived**. The moment you mark yourself arrived, it stops. It does not run while you're cleaning, and it does not run before you start travelling.
</Note>

## On site and finishing up

<Steps>
  <Step title="Mark arrived">
    When you reach the address, tap **Arrived**. Location sharing turns off.
  </Step>

  <Step title="Start the clean">
    Tap to move the job to **in progress**, then work to the customer's brief.
  </Step>

  <Step title="Mark complete">
    When the job is done, mark it complete in the app. Don't leave a finished job sitting in progress. Marking complete is what records the work and triggers your pay.
  </Step>
</Steps>

<Tip>
  Work the brief, not just the room. If the customer flagged a problem area in their photos or notes, hit it first so it doesn't get missed.
</Tip>

## Common questions

<AccordionGroup>
  <Accordion title="Can the customer see me the whole time?">
    No. They can only see your location while you're en route. Once you mark arrived, location sharing stops and stays off for the rest of the job.
  </Accordion>

  <Accordion title="What if I can't start right away on a scheduled job?">
    Scheduled jobs only become startable within 60 minutes of the start time. Until then the job sits in your upcoming list. If something's wrong, see [Cancellations](/cleaners/cancellations).
  </Accordion>

  <Accordion title="When do I get paid for the job?">
    Completing the job in the app is what records the work and starts your payout. For how the split works and how payouts reach you, see [How pay works](/cleaners/how-pay-works).
  </Accordion>

  <Accordion title="What if I need to cancel after accepting?">
    Pick from the set of reasons in the app and, for some (like unsafe conditions), attach a photo. No-fault reasons backed by evidence are handled without penalty. Details are on the [Cancellations](/cleaners/cancellations) page.
  </Accordion>
</AccordionGroup>

## Next steps

<CardGroup cols={2}>
  <Card title="Getting your first job" href="/cleaners/getting-your-first-job" icon="route">
    How dispatch, offers, and the start window work.
  </Card>

  <Card title="How pay works" href="/cleaners/how-pay-works" icon="hand-coins">
    Your share of base, add-ons, surcharges, and tips.
  </Card>
</CardGroup>

Need a hand on a live job? Email [support@zulma.ca](mailto:support@zulma.ca).