> ## Documentation Index
> Fetch the complete documentation index at: https://help.zulma.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Apex. Private commercial division

> Zulma's private, W-2-staffed cleaning division for environments that need discretion. Available by introduction or inquiry only.

Apex is the private division of Zulma, built for spaces where discretion matters as much as the clean. It's not on the public booking flow. You come to Apex by introduction or inquiry, and every detail is handled quietly.

## What Apex is

Apex runs differently from the rest of Zulma. The work is done by **W-2 employees**. Direct staff, not contractors. So the same vetted, accountable team returns to your space. It's designed for settings where privacy, predictability, and trust are non-negotiable:

* Executive offices and boardrooms
* High-net-worth private residences
* Luxury post-construction handovers

<Info>
  Apex is **by introduction or inquiry only**. There's no self-serve booking. Every engagement starts with a conversation and a scoped site visit.
</Info>

## Who it's for

Apex suits environments that can't be handled like an ordinary account: places where the cleaning team needs to be discreet, screened, and consistent, and where the work is sensitive enough that "anyone available" isn't an option.

If your space requires a non-disclosure agreement, vetted personnel, and a single accountable point of contact, Apex is built for you. For standard commercial accounts. Offices, retail, salons, medical, restaurants. See our [commercial service tiers](/commercial/service-tiers) instead.

## The screening

Before anyone sets foot in your space, the Apex crew clears a heightened bar:

* **NDA-bound**. Every team member signs a non-disclosure agreement
* **Government-reliability screened**. Beyond a standard background check
* **\$5M insured and bonded**
* **WSIB-cleared**

This screening happens **before any site visit**, so the first people you meet are already cleared to be there.

## Published rates

Exact scope is quoted after a site visit. Published starting rates:

| Engagement                      | From                                             |
| ------------------------------- | ------------------------------------------------ |
| Hourly                          | **\$175 / hr** (4-hour minimum)                  |
| Project                         | **from \$2,500**                                 |
| Apex Reserve (monthly retainer) | **from \$3,500 / month** (≈ 20 guaranteed hours) |

<Note>
  These are starting rates. Your final quote is set after a principal reviews your space in person and scopes the work.
</Note>

## How to inquire

<Steps>
  <Step title="Send your inquiry">
    Start at [app.zulma.ca/commercial/apex](https://app.zulma.ca/commercial/apex). Tell us about your space and what you need handled.
  </Step>

  <Step title="A principal responds">
    A principal replies within roughly **48 hours** to begin the conversation.
  </Step>

  <Step title="Screening and site visit">
    NDA and government-reliability screening are completed **before any site visit**. We then scope your space in person and send an exact quote.
  </Step>
</Steps>

<Tip>
  Prefer to talk through a standard commercial account first? Start with [getting a quote](/commercial/getting-a-quote). You can always be introduced to Apex from there.
</Tip>