> ## Documentation Index
> Fetch the complete documentation index at: https://help.zulma.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Commercial service tiers

> Essential, Professional, and Premium. What each tier covers, which industries need which, and how to switch.

Every commercial account picks one of three service tiers: **Essential**, **Professional**, or **Premium**. The tier decides **how deep each visit goes**. And where you land in your industry's price range. Same square footage, same building: the tier is what changes.

## At a glance

<CardGroup cols={3}>
  <Card title="Essential">
    The basics. Trash, vacuum, sweep, surface wipe-down, restrooms.

    <br />

    <br />

    <strong>Sits at the floor of your industry's \$/sq ft range.</strong>
  </Card>

  <Card title="Professional">
    Essential, plus mopping, glass, appliance exteriors, and detailed restrooms. The most common pick.

    <br />

    <br />

    <strong>Sits at the midpoint of the range.</strong>
  </Card>

  <Card title="Premium">
    Professional, plus hospital-grade touch-point disinfection, green products, and per-visit photo reporting.

    <br />

    <br />

    <strong>Sits at the ceiling of the range.</strong>
  </Card>
</CardGroup>

Your exact number depends on square footage and industry. Run the live calculator from [getting a quote](/commercial/getting-a-quote). It's usually within about 5–10% of your written quote.

## What each tier covers

<Tabs>
  <Tab title="Essential">
    **Every visit:**

    * Trash and recycling collected and taken out
    * Vacuum carpet, sweep hard floors
    * Surface wipe-down (desks, counters, common areas)
    * Restroom sanitization (toilets, sinks, mirrors, restocking)

    **Not included**. Step up to Professional or Premium for:

    * Mopping hard floors
    * Glass and interior windows
    * Kitchen / break-room appliance exteriors
    * Detailed restroom and dusting work

    **Best for:** lower-traffic spaces on a tight budget, or light upkeep between deeper Professional/Premium passes.
  </Tab>

  <Tab title="Professional">
    **Everything in Essential, plus:**

    * Mop hard floors
    * Glass and interior windows
    * Kitchen / break-room appliance exteriors (microwave, fridge handles, coffee machine)
    * Detailed restrooms
    * Dusting of reachable surfaces

    **Best for:** most commercial accounts. This is the default. Roughly **70% of accounts** choose Professional.
  </Tab>

  <Tab title="Premium">
    **Everything in Professional, plus:**

    * Hospital-grade touch-point disinfection (door handles, light switches, shared keyboards, phones)
    * Green, eco-friendly products
    * Detailed dusting
    * Inside the microwave
    * A **per-visit photo and sanitization report**
    * Quarterly deep dives

    **Best for:** medical and dental clinics, client-facing offices, brand-forward retail, and any account that wants an auditable paper trail.
  </Tab>
</Tabs>

<Info>
  Whatever tier you pick, the price in the calculator is what you pay. No hidden tier fees, no per-tier add-ons, no surprises in the contract. Zulma isn't charging sales tax during launch, so your quote is all-in.
</Info>

## Which tier does my industry need?

Most industries can use any of the three tiers. A few have a sensible floor. For the scope the space genuinely needs. So we'll guide you there.

| Industry         | Lowest tier we offer    | Notes                                                                                                           |
| ---------------- | ----------------------- | --------------------------------------------------------------------------------------------------------------- |
| Offices          | Essential               | All three tiers fit.                                                                                            |
| Retail           | Essential               | All three tiers fit.                                                                                            |
| Salons / spas    | Essential               | All three fit; many choose Professional for the extra detail.                                                   |
| Restaurants      | **Professional**        | Essential isn't offered. Kitchens need the deeper scope. Kitchen work is already built into the per-sq-ft rate. |
| Medical / dental | **Premium recommended** | Essential isn't offered. Premium's documentation and disinfection are what clinics usually want.                |

You can always choose a **higher** tier than the floor. For restaurants and medical/dental, Essential simply isn't on the menu.

<Note>
  The per-square-foot ranges and contract-length discounts that go with each tier live in [getting a quote](/commercial/getting-a-quote). Restaurants carry kitchen work inside the rate; medical/dental sits at the higher end of the scale.
</Note>

## Switching tiers mid-contract

Your needs change. Your tier can too.

<Steps>
  <Step title="Give us 14 days' notice">
    Email <a href="mailto:business@zulma.ca">[business@zulma.ca](mailto:business@zulma.ca)</a> with the tier you'd like to move to.
  </Step>

  <Step title="We reprice and prorate">
    We adjust your rate to the new tier and prorate the current month, so you only pay for what you used.
  </Step>

  <Step title="No re-contract">
    No new paperwork, no resetting your contract term or your contract-length discount.
  </Step>
</Steps>

<Tip>
  Thinking about downgrading? Try one visit at the lower tier first so you can see exactly what changes before you commit. Upgrading back is always easy.
</Tip>

## Custom scopes

If your space doesn't fit neatly into one tier. Say, Premium scope on the lobby and boardroom, Essential everywhere else. We can quote a custom blend. Email <a href="mailto:business@zulma.ca">[business@zulma.ca](mailto:business@zulma.ca)</a> with your scope and we'll structure a contract around it.

## Quick guide. What should I pick?

<AccordionGroup>
  <Accordion title="Small office, cost matters most">
    **Essential** for the regular cleans, with a **Premium deep dive once a quarter** to reset. We can build that rhythm right into your contract.
  </Accordion>

  <Accordion title="I run a restaurant. What's the minimum?">
    **Professional**, which is the floor we offer for restaurants. Kitchen work is already priced into the rate. Step up to **Premium** if you want the per-visit photo and sanitization report on file.
  </Accordion>

  <Accordion title="I run a medical or dental clinic">
    **Premium.** You get hospital-grade touch-point disinfection plus an auditable per-visit photo and sanitization report. The documentation clinics generally expect. (Essential isn't offered for medical/dental.)
  </Accordion>

  <Accordion title="I run a salon or spa">
    **Professional** is a comfortable fit for the extra detail a salon needs. Essential is available if you'd prefer the lighter scope; Premium is there if you want the reporting and green products.
  </Accordion>

  <Accordion title="I want to see what Premium reporting looks like">
    Email <a href="mailto:business@zulma.ca">[business@zulma.ca](mailto:business@zulma.ca)</a> and we'll send an anonymized sample of a recent Premium photo and sanitization report.
  </Accordion>
</AccordionGroup>

## If something's not right

Commercial cleaning is covered by your contract terms, not the residential cancellation tiers. If a visit misses the mark, tell us. We'll make it right with a re-clean or a Zulma credit. Contract length, deposits, billing, and invoicing terms are all in the [billing and terms](/commercial/billing) article.

## Next steps

<CardGroup cols={2}>
  <Card title="Get your quote" href="/commercial/getting-a-quote">
    Run the calculator, then get a written quote from a real person. Typically within 24 business hours.
  </Card>

  <Card title="Billing and terms" href="/commercial/billing">
    Deposits, contract-length discounts, invoicing terms, and how monthly billing works.
  </Card>

  <Card title="Apex" href="/commercial/apex">
    Our private, introduction-only division for environments that need discretion.
  </Card>

  <Card title="Talk to us" href="mailto:hello@zulma.ca">
    Email <a href="mailto:business@zulma.ca">[business@zulma.ca](mailto:business@zulma.ca)</a>. Commercial questions are answered the same business day.
  </Card>
</CardGroup>