> ## Documentation Index
> Fetch the complete documentation index at: https://help.zulma.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Photo Proof and Issues

> How before and after photos, the guest-ready signal, damage flagging, and on-site issues work for your turnovers.

Every turnover comes with proof. You see the unit reset in photos, you get a clear "guest-ready" signal, and if something is wrong, you hear about it in real time, not at the end of the day.

## Before and after photos

The Pro photographs each zone before and after the turn. Those before and after photos attach to the turnover in your host dashboard, so you can open any completed turn and see exactly how the unit was left.

<Info>
  Before and after photos by zone are a completion deliverable, not an add-on. They come with every turnover at no extra charge.
</Info>

Zones typically include:

* Bathrooms
* Kitchen
* Bedrooms
* Living and common areas
* Whole-unit welcome state (lights, doors, windows)

## The guest-ready signal

When the unit passes the turnover checklist and the photos upload, Zulma sends you a notification so you know the unit is ready for the next guest.

<Steps>
  <Step title="The Pro finishes the turn">
    They complete the checklist and reset the unit to guest-ready.
  </Step>

  <Step title="Photos upload">
    Before and after photos by zone attach to the turnover in your dashboard.
  </Step>

  <Step title="You get the all-clear">
    You receive a "Unit is guest-ready as of \[time]" push or SMS with the photo set attached.
  </Step>
</Steps>

That timestamped message is your confirmation that the unit is ready for check-in. On per-turn billing, this is also the moment your card is captured. See [Billing](/hosts/billing) for the full flow.

## Damage and missing items

If the Pro finds damage or notices something missing during the turn, they flag it in the app with a photo and a note. You are alerted in real time, not at the end of the day, so you can act before the next guest arrives.

<Warning>
  Real-time alerts are there so you can respond fast. If a guest damaged the unit or left it in poor shape, you will have the Pro's photo and note on record to support any claim you make through your own insurance or platform coverage.
</Warning>

Zulma does not run a lost-and-found or maintenance-request workflow. Flagging is for surfacing damage and missing items to you quickly, with evidence. What you do next is your call.

## Excess-mess upcharge

A Standard turnover assumes the unit is in roughly the condition you would expect between a checkout and a check-in. If the Pro arrives and the unit is far dirtier than that, for example after a long stay, they can propose a deep-clean upcharge.

<Steps>
  <Step title="The Pro proposes a deep clean">
    If the unit needs accumulated-grime work beyond a Standard turn, the Pro sends you an upcharge proposal in the app.
  </Step>

  <Step title="You approve or decline">
    Nothing extra is charged without your say-so. You decide whether the deeper clean is worth it.
  </Step>

  <Step title="The turn proceeds">
    If you approve, the Pro does the deep clean. If you decline, the Pro completes the Standard turn.
  </Step>
</Steps>

<Tip>
  A Deep turnover runs about 1.4x a Standard turn and covers inside the oven and fridge, baseboards, vents, descaling, grout, and behind or under furniture. See [How turnovers work](/hosts/how-turnovers-work) for the difference between Standard and Deep.
</Tip>

## When a turn cannot be done

Sometimes a turn cannot be completed through no fault of the Pro. If that happens, the Pro is paid a flat \$35 trip fee and you are alerted to reschedule.

A turn counts as unable to be completed when:

| Situation                                  | What happens                                   |
| ------------------------------------------ | ---------------------------------------------- |
| No access (key, code, or smart-lock fails) | Pro is paid the \$35 trip fee, you are alerted |
| Unit is trashed beyond a turnover          | Pro is paid the \$35 trip fee, you are alerted |
| Guest is still present                     | Pro is paid the \$35 trip fee, you are alerted |

<Note>
  The \$35 trip fee compensates the Pro for showing up. To avoid it, make sure access works and your calendar reflects the real checkout, so a turn is never scheduled while a guest is still in the unit.
</Note>

## Common questions

<AccordionGroup>
  <Accordion title="Do I get photos for every turnover?">
    Yes. Before and after photos by zone attach to every completed turn in your host dashboard. They are part of the service, not an add-on.
  </Accordion>

  <Accordion title="How do I know the unit is ready?">
    When the turn passes the checklist and photos upload, you get a "Unit is guest-ready as of \[time]" push or SMS with the photo set.
  </Accordion>

  <Accordion title="What if the Pro finds damage?">
    They flag it in the app with a photo and a note, and you are alerted in real time so you can respond before the next guest.
  </Accordion>

  <Accordion title="Can I be charged extra without approving it?">
    No. If the unit needs a deep clean beyond a Standard turn, the Pro proposes an upcharge that you approve or decline. Nothing extra is charged without your approval.
  </Accordion>

  <Accordion title="What if the Pro cannot get in or finish?">
    If there is no access, the unit is trashed, or a guest is still present, the Pro is paid a flat \$35 trip fee and you are alerted to reschedule.
  </Accordion>
</AccordionGroup>

## Keep reading

<CardGroup cols={2}>
  <Card title="How turnovers work" icon="route" href="/hosts/how-turnovers-work">
    The turnover lifecycle, Standard vs Deep, and same-day turns.
  </Card>

  <Card title="Billing" icon="wallet" href="/hosts/billing">
    Per-turn vs managed-monthly, surge, and cancellation fees.
  </Card>
</CardGroup>

Questions about a specific turn? Email [support@zulma.ca](mailto:support@zulma.ca).