# Zulma Help Center

> Guides, service details, and support for Zulma customers and crew members across the Niagara region.

## Docs

- [Zulma credits: balance, expiry dates, and promo codes](https://help.zulma.ca/account/credits.md): How Zulma credits apply automatically at checkout, how to check your balance and full credit history, and how to redeem a promo code.
- [File a dispute or report an issue with your booking](https://help.zulma.ca/account/disputes.md): How to report property damage, missing items, quality issues, crew conduct, or billing errors — and what coverage applies to each type.
- [Your Zulma account: bookings, payments, and settings](https://help.zulma.ca/account/overview.md): View bookings, manage payment methods, saved addresses, notifications, credits, and disputes — everything in your Zulma account in one place.
- [Payment methods, billing, and HST receipts on Zulma](https://help.zulma.ca/account/payments.md): How Zulma handles card pre-authorization, supported cards, PCI-DSS compliance, tips, HST receipts, and managing saved payment methods.
- [Zulma booking add-ons: customize any clean or service](https://help.zulma.ca/booking/add-ons.md): Add specific tasks to any booking — inside fridge, oven, windows, baseboards, and more — and see the updated price before you confirm.
- [Zulma cancellation fees, windows, and rescheduling](https://help.zulma.ca/booking/cancellation.md): Understand Zulma's cancellation windows and fees, how crew cancellations are handled, and what happens when weather affects lawn care visits.
- [How to book a Zulma home cleaning or lawn care job](https://help.zulma.ca/booking/how-to-book.md): Book a one-time clean or lawn job on app.zulma.ca in minutes — choose your service, configure your home, pick a time, and get matched.
- [Set up recurring Zulma cleaning and save up to 20%](https://help.zulma.ca/booking/recurring.md): Schedule weekly, biweekly, or monthly cleans with the same crew member and lock in a discounted rate — skip, pause, or cancel anytime.
- [Apply to join the Zulma crew: a step-by-step guide](https://help.zulma.ca/cleaners/apply.md): How to apply, what happens at each step, and what to expect from application to your first paycheck — typically under two weeks.
- [Zulma crew bonuses: weekend, streak, and milestone pay](https://help.zulma.ca/cleaners/bonuses.md): Every bonus type available on top of base pay — weekend, surge, streak, distance, milestone — and how your rating protects your earning potential.
- [How Zulma pays crew members: weekly direct deposit](https://help.zulma.ca/cleaners/how-pay-works.md): Base pay, bonuses, tips, and direct deposit explained — plus a real sample weekly take-home and what you need to know about taxes.
- [Earn on your own terms as a Zulma cleaner in Niagara](https://help.zulma.ca/cleaners/overview.md): Join 190+ cleaners earning $25–$45/hr across Niagara. Set your own schedule, see every payout before you accept, and get paid every Tuesday.
- [Requirements to become a Zulma crew member in Niagara](https://help.zulma.ca/cleaners/requirements.md): What you need before you apply: age, eligibility, background check, insurance, references, and the Niagara service area explained.
- [How Zulma works: configure, confirm, and get matched](https://help.zulma.ca/how-it-works.md): A step-by-step walkthrough of how to book a cleaning or lawn care visit on Zulma, from configuring your home to rating your crew after the job.
- [Zulma: on-demand cleaning and lawn care in Niagara](https://help.zulma.ca/introduction.md): Learn what Zulma is, which cleaning and lawn care services are available, where Zulma operates, and what makes every booking trustworthy.
- [Zulma service area: Niagara region and Hamilton, ON](https://help.zulma.ca/service-area.md): See every city and municipality Zulma currently serves across the Niagara region and Hamilton, plus notes on same-day availability and lawn care seasonality.
- [Deep clean: top-to-bottom service scope and pricing](https://help.zulma.ca/services/deep-clean.md): The thorough option for Niagara homes. Starting from $256 CAD. Baseboards, blinds, ceiling fans, inside cabinets, behind appliances — plan for 4–6 hours.
- [Lawn care in Niagara: mowing, cleanups, and hedges](https://help.zulma.ca/services/lawn-care.md): Four seasonal lawn care services across Niagara, April to November. Vetted, insured crew. Weekly mowing from $49, spring and fall cleanups, hedge trimming.
- [Move-in / move-out clean: empty-home scope and pricing](https://help.zulma.ca/services/move-in-out.md): Empty-home cleans for tenants, buyers, and landlords across Niagara. Starting from $297 CAD. Inside every appliance and cabinet. Plan for 5–7 hours.
- [Zulma services: residential cleaning and lawn care](https://help.zulma.ca/services/overview.md): Cleaning and lawn care across the Niagara region. Vetted, insured crew. Four cleaning tiers, four lawn care services, and commercial cleaning for businesses.
- [Post-construction clean: scope, pricing, and questions](https://help.zulma.ca/services/post-construction.md): Specialized cleaning after renovations or new builds in Niagara. Starting from $338 CAD. HEPA vacuums, multi-pass technique, drywall dust removal. 6–8 hours.
- [Standard residential clean: full scope and pricing](https://help.zulma.ca/services/standard-clean.md): Regular upkeep for a fresh Niagara home. Starting from $169 CAD. Surfaces, floors, kitchen, bathrooms — done in 2–3 hours by vetted, insured cleaners.
- [Zulma FAQ: booking, payment, trust, and data privacy](https://help.zulma.ca/trust/faq.md): Common customer questions about booking same-day cleans, payment, trust and safety, and privacy on the Zulma home services platform.
- [Zulma insurance: coverage on every cleaning booking](https://help.zulma.ca/trust/insurance.md): Every Zulma booking is backed by $2M commercial liability insurance, a janitorial bond, and a no-fine-print re-clean guarantee. Here's what that means for you.
- [How Zulma vets every crew member before your booking](https://help.zulma.ca/trust/vetting.md): Every Zulma crew member clears a six-step vetting process before their first paid booking — no exceptions, no trial runs on real customer homes.