New to Zulma commercial? Start with the commercial overview, then get a quote.
Supplies and equipment
Who supplies the cleaning products and equipment?
Who supplies the cleaning products and equipment?
Zulma brings the core supplies (cleaners, trash bags, paper towels for crew use) and all the equipment. You provide washroom paper goods, soap dispensers, and any specialty product preferences you want us to use. See supplies and access for the full breakdown.
Can you use a specific product we prefer?
Can you use a specific product we prefer?
Yes. If you have a specialty product preference, let us know and your crew will use it. Tell us during onboarding or email business@zulma.ca.
Access and scheduling
How does the crew get in?
How does the crew get in?
Your choice of key, code, or smart-lock app. Every access event is logged. We can also coordinate with your security or alarm vendor for arming and disarming. Details in supplies and access.
Can you clean after hours or on weekends?
Can you clean after hours or on weekends?
Yes. The off-hours window is after 8 PM on weekdays plus all weekend and holiday hours. Off-hours service carries a +14.99% surcharge, which is standard for most office accounts.
Insurance and compliance
Are you insured?
Are you insured?
Yes. Zulma carries $5M commercial general liability, plus bonding and WSIB. The subcontracted Pros who service your site each carry their own $2M commercial general liability.
Can I get a Certificate of Insurance (COI)?
Can I get a Certificate of Insurance (COI)?
Yes. Email business@zulma.ca to request a Certificate of Insurance and we will send it over.
Are you ready for a health inspection?
Are you ready for a health inspection?
For restaurants, per-visit photo proof and an auditable sanitization log are part of the service. You can hand the log to an inspector on demand. More in quality and compliance.
Tiers and minimums
Is there a minimum tier for restaurants?
Is there a minimum tier for restaurants?
Restaurants start at Professional. That tier covers the kitchen floor degrease and sanitize, hood-area wipe, walk-in fridge and freezer floors, the sanitization log, and per-visit photo proof.
What tier do you recommend for medical and dental?
What tier do you recommend for medical and dental?
Premium is recommended for medical and dental. It covers exam-room turnover sanitization, a colour-coded mop and cloth system, an auditable sanitization log, PIDAC infection-prevention practices, and OSHA bloodborne-pathogen protocols.
Can I switch tiers later?
Can I switch tiers later?
Yes. Change your frequency or tier anytime with 14 days’ notice. We reprice and prorate, with no re-contract. See contracts.
Contracts and cancelling
What are the contract terms?
What are the contract terms?
Month-to-month, 3-month, 6-month, or 12-month, with longer terms earning a discount (0/5/10/15%). Full details in contracts.
How much notice do I need to cancel?
How much notice do I need to cancel?
It depends on your term. Here is the notice and early-termination summary:
If you end the contract for cause, there is no early-termination fee.
What happens to my deposit when the contract ends?
What happens to my deposit when the contract ends?
Your 1-month deposit is returned as Zulma credit at the end of the term, as long as nothing is outstanding.
Multiple locations
Can you clean more than one of our locations?
Can you clean more than one of our locations?
Ask us about multiple locations and a unified account. Email business@zulma.ca and we will walk you through the options.
Billing and invoicing
How does billing work?
How does billing work?
Your first month is charged when service starts. A 1-month deposit is held on your card (not charged) and returned as Zulma credit at the clean end of the contract. After the first month, billing recurs monthly. More in billing.
Can we be invoiced instead of paying by card?
Can we be invoiced instead of paying by card?
Established accounts can apply for invoicing terms (Net 15, Net 30, or Net 45) instead of card auto-pay. On invoiced terms, payment reminders follow a set schedule:
Do you accept cash?
Do you accept cash?
No. Cash is not accepted. Payment is by card auto-pay, or by invoice for established accounts on approved terms.
Is there sales tax?
Is there sales tax?
No sales tax during launch. Zulma is not charging sales tax right now, so your price is all-in.
Still have a question?
Commercial overview
What Zulma commercial covers and how it works.
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Prefer to talk it through? Email business@zulma.ca.