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Every Pro on Zulma is verified before taking work. There are two checks, and both happen during onboarding. The goal is simple: customers trust a verified network, and verification keeps the platform safe for everyone on it.
You complete identity verification and the background check once, as part of onboarding. You cannot accept jobs until both clear.

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The two checks

Identity verification

You confirm your government-issued ID through Stripe Identity, securely, inside onboarding.

Background check

A third-party background check runs before you can take jobs.

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1. Verify your government ID

During onboarding you verify your government-issued ID through Stripe Identity. This is a secure, guided step built into the flow.
1

Open the identity step

Onboarding walks you to the identity verification step automatically.
2

Photograph your ID

Follow the on-screen prompts to capture your government-issued ID and a quick selfie so it can be matched to the document.
3

Submit and continue

Once it is submitted, you carry on with the rest of onboarding while the check completes.
You verify your ID once here. You do not need to re-photograph it later to get paid. Your payout setup through Stripe reuses this verification.

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2. Pass the background check

Before you can take jobs, you pass a third-party background check. This is standard for a network that sends Pros into customers’ homes and businesses. You start the background check during onboarding. Processing time depends on the check itself, so it can clear quickly or take a little longer. You can continue setting up the rest of your profile while it runs, and you will be able to accept your first job once it clears.
Both checks must clear before jobs unlock. Identity verification and the background check are separate steps, and finishing one does not skip the other.

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What to have ready

ItemWhy it matters
A valid government-issued IDNeeded for identity verification through Stripe Identity.
Good lightingA clear photo of your ID and selfie helps the identity check pass on the first try.
Accurate personal detailsThe background check matches the information you provide, so enter your legal name and details correctly.

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Frequently asked

They confirm different things. Identity verification confirms you are who you say you are. The background check is a separate third-party screen that customers rely on before letting a Pro into their space. Both are required before you can take jobs.
No. You verify your government ID once during onboarding through Stripe Identity. You do not need to re-photograph it later to set up or receive payouts.
It varies. Some clear quickly and others take a little longer. You can keep working through the rest of your onboarding while it processes, and jobs unlock once it clears.
Yes. Identity verification runs through Stripe Identity, and the background check is handled by a third-party provider. Your details are used to verify you, not shared casually.

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Next steps

Requirements

See everything you need before you can take jobs.

Apply to become a Pro

Start your application and begin onboarding.
Questions about your verification? Email support@zulma.ca.