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Because Zulma sends Pros into people’s homes, you provide a vulnerable sector police check before your first in-home job. It is one of the things you set up after you are approved, alongside your insurance.
A vulnerable sector check is a police record check that also screens for records relevant to working with vulnerable people. You book it through your local police service, not through Zulma.

When you need it

You do not need the police check to get approved. You are approved on your government ID, your profile photo, and your background check. The vulnerable sector police check comes next, before you accept your first in-home job.
This is separate from the background check you complete during onboarding. The background check is part of getting approved. The vulnerable sector police check is a document you obtain from your local police service and upload before your first job.

How to get one

1

Contact your local police service

In Niagara, that is the Niagara Regional Police Service. Look for “police record check” or “vulnerable sector check” on their website. Many services let you start the request online.
2

Apply and verify your identity

You will need government-issued ID. Some services ask you to apply online and then confirm your identity in person or electronically.
3

Pay the fee

You pay the police service directly. The fee is typically around $55, though it varies by service.
4

Receive your check and upload it

When your check is ready, open your application in the Pro app and upload it. A reviewer confirms it, then it is on file.

Cost and timing

DetailWhat to expect
Who you payYour local police service, directly
CostAround $55, varies by service
Processing timeVaries by service; some are quick, others take longer
RenewalEvery 12 months
Start your police check early. Processing time is set by the police service, not by Zulma, so requesting it as soon as you are approved means it is ready when you want your first job.

Keep it current

Renew your vulnerable sector police check every 12 months so it never lapses. We flag it before it expires. If it lapses, you will not be offered new in-home jobs until a current check is back on file.

Next steps

Your \$2M insurance

Another before-first-job requirement: what valid coverage shows and how to get it.

Identity and background checks

The ID verification and background check you complete to get approved.
Questions about your police check? Email support@zulma.ca.