Payment methods and billing on Zulma

Zulma keeps billing straightforward. Your price is all-in: the number you see at checkout is the number you pay. Zulma isn’t charging sales tax during launch, so there’s no tax line to puzzle over. Here is how payment works from the moment you book to the moment a job is done.

​

How payment works

When you confirm a booking, your card is placed on hold for the quoted amount. That hold reserves the funds but doesn’t charge you yet. We only capture the payment after your Pro marks the job complete. So you’re charged for work that actually happened, at the price you agreed to. If a booking doesn’t go ahead (for example, no Pro is matched in time, or you cancel before any charge applies), the pre-service hold is released and nothing is captured. Released holds typically clear from your statement within 1–7 business days, depending on your bank.

​

Supported cards

Zulma accepts Visa, Mastercard, and American Express, including major Canadian and international cards.

​

Security

Card data is handled entirely by Stripe, a certified payment processor. Zulma never sees your full card number. Only a secure tokenized reference is saved to your account. You can add, remove, or change your default card at any time from Account → Payments without re-entering your details everywhere.

​

Managing saved cards

Go to Account → Payments to:

• Add a new card
• Remove a saved card
• Set a different card as your default

You can save multiple cards and switch between them at checkout.

​

Promo codes

Have a promo code? Enter it at checkout. The discount applies to your quote before your card is placed on hold, so the held and captured amount already reflects it.

​

Tips

Tips are entirely optional and default to nothing. When you add a tip, 100% of it goes to the Pro who did the work. Zulma takes no portion of any tip. You can add or adjust a tip from the moment your booking is accepted up to one hour after the job is marked complete, so there’s no pressure to decide in the moment. Your Pro is never told whether or how much you tipped.

​

Credits and adjustments

If something isn’t right with a clean, our remedy is a re-clean or a Zulma credit rather than a cash refund. Credits sit in your account and apply automatically to your next booking. See Credits for how the balance works, and Disputes if you need to flag an issue.

​

Memberships

If you’re on Zulma+ or Zulma Household, membership perks like cashback credit and waived fees are reflected in your billing automatically. See Memberships for the details.

​

Recurring bookings

For recurring schedules, each visit is held and captured the same way: a hold when the visit is confirmed, capture after your Pro completes it. Your agreed per-visit price stays consistent for the duration of your schedule, subject to any service-area-wide rate change communicated at least 30 days in advance. Need a hand with a charge or a saved card? Email support@zulma.ca and we’ll reply within one business day.