Pick a service and configure the job
Choose your service, then select the tier that fits your needs. For cleaning, you’ll enter details like the number of bedrooms and bathrooms and pick any add-ons. For lawn care, you’ll describe the property. For car detailing (which is mobile, the Pro comes to you), you’ll identify the vehicle. These details determine your quoted price.
Choose a date and time slot
Select a date and a time that works for you. Same-day slots are available when Pros are on the schedule. You can also book ahead for any upcoming date.
A $50 same-day rush fee applies to bookings made less than 24 hours in advance. Zulma+ and Zulma Household members get free same-day rush. See memberships.
Confirm and pre-authorize payment
Review your quote. It shows the base price plus any same-day, peak-slot, or travel adjustments as clear dollar amounts. Your price is all-in: Zulma isn’t charging sales tax during launch, so the number you see is the number you pay.When you confirm, your card is pre-authorized for the quoted amount through Stripe. No charge is captured until a Pro accepts the job and completes the visit. If no Pro accepts in time, the hold is released in full and you are not charged.
Prices are in Canadian dollars. Zulma never sees your full card number. For more on holds, capture, and receipts, see payments.
Get matched to a vetted Pro
Once you confirm, Zulma dispatches the booking to available, vetted Pros in your area. In the core Niagara service area, a Pro typically accepts within about 30 seconds. You’ll get a confirmation the moment a Pro accepts.Every Pro is background-checked (a third-party criminal record check) and identity-verified before taking any job, and carries their own liability insurance. Zulma itself carries $5,000,000 commercial general liability plus $100,000 cyber coverage. Learn more in vetting and insurance.
Track your Pro and get the job done
You’ll get a push notification and email when your Pro is on the way, and again when the job is complete. Your Pro’s live location is visible only while they are en route, never after they arrive and never off the job.You don’t need to be home. Leave an access code or key and a note on the booking. Before and after photos may be taken to document quality.For lawn care, Pros follow local municipal bylaws on noise and equipment hours. If weather makes a lawn care visit unsafe or ineffective, Zulma or your Pro will reschedule at no charge to you.
Rate your Pro and add a tip if you like
After the job, you’ll be prompted to leave a rating. Your feedback directly affects Pro quality scores and helps other customers choose well.If something was missed, report it within 24 hours. Zulma will arrange a re-clean of those areas or apply a Zulma credit to your account, at no extra cost.
Recurring bookings
Want the same service on a regular schedule? Set up a recurring booking. You’ll save on every visit from the second one onward, keep the same Pro where possible, and never need to rebook manually. Residential recurring discounts apply from visit #2:| Cadence | Discount per visit |
|---|---|
| Weekly | 20% |
| Biweekly | 15% |
| Monthly | 10% |
Cancellations
Cancellation fees depend on timing. Full details are on the cancellation page.| When you cancel | Fee |
|---|---|
| Before a Pro is matched | No charge, authorization fully released |
| 2 or more hours before the scheduled time | No charge, full release |
| 1 to 2 hours before | $45 late-cancel fee (waived for Zulma+ and Zulma Household members) |
| Less than 1 hour before | 50% of the booking total |
| After the Pro is on site or the job has started | Full charge applies |