Laundry is launching soon. It isn’t bookable yet. When you open Laundry in the app today, you’ll see a “Coming soon” card. Tap Remind me to join the waitlist, and we’ll let you know the moment it goes live in your city. Everything below is how it will work at launch.
Where it’s coming
Laundry will be available across all 10 Zulma cities: St. Catharines, Niagara Falls, Niagara-on-the-Lake, Thorold, Welland, Fort Erie, Grimsby, Lincoln, Pelham, and Hamilton.Want it in your neighbourhood first? Join the waitlist in the app. Cities with the most interest go live soonest.
What we’ll take
Wash-dry-fold
Everyday laundry. Clothes, towels, sheets. Priced by the pound (planned $2.75 / lb, with a small minimum).
Bedding
Comforters, duvets, and large bedding. Priced flat per item by size.
How it will work
Pick a pickup window
Choose a 2-hour window. Same-day pickup is planned if you book before noon. Contactless is fine. Just leave your bag out.
We weigh it at pickup
Your Pro weighs the bag and photographs the scale. Your price is the actual weight. Never more than your estimate without your okay.
We wash it on its own
Each customer’s laundry is washed on its own, never mixed with anyone else’s. We follow your saved preferences for temperature, drying, and detergent.
Planned pricing
These are the prices we’re planning at launch. Final pricing is confirmed in the app when Laundry goes live. Zulma isn’t charging sales tax during launch. Your price is all-in.| Item | Planned price |
|---|---|
| Wash-dry-fold | $2.75 / lb ($35 minimum) |
| 24-hour turnaround | +$15 |
| Same-day turnaround | +$50 (book before noon) |
| Bedding. Twin | $20 / item |
| Bedding. Queen | $28 / item |
| Bedding. King | $38 / item |
How weighing and payment will work
You don’t have to guess the weight. We price on what your laundry actually weighs, and we never quietly charge more than you expected.We weigh and photograph at pickup
Your Pro weighs your bag and snaps a photo of the scale, so the number is never a mystery.
Well over your estimate? We ask first
If your laundry weighs in well over what you estimated, we pause and message you with the new weight and price before we wash a thing. No surprise charges.
Care & peace of mind
- Your laundry, on its own. One customer per machine cycle. We never mix loads.
- Saved preferences. Set your temperature, drying, and detergent once; we remember them.
- Fragrance-free on request. Flag a sensitivity and we’ll wash fragrance-free.
- Photos as proof. We weigh, wash, and deliver with photos along the way.
Spot a problem after delivery? Tell us within 24 hours and we’ll make it right with a re-wash or a Zulma credit.
Frequently asked
Can I book laundry now?
Can I book laundry now?
Not yet, Laundry is launching soon. Open Laundry in the app and tap Remind me to join the waitlist. We’ll notify you the moment it’s bookable in your city.
How do I estimate the weight?
How do I estimate the weight?
You won’t have to. We weigh your bag at pickup and charge the real weight, with a photo of the scale. The amount we hold up front is only an estimate based on the bag you fill.
What if my laundry weighs more than I guessed?
What if my laundry weighs more than I guessed?
A small difference is covered by the estimate. If it’s well over, we pause and message you with the exact new price before washing. You approve it, or we wash only what you authorized.
Do I have to be home?
Do I have to be home?
No. Contactless pickup and delivery are planned. Leave your bag out for pickup, and we’ll leave your clean laundry at your door with a photo if you’re not in.
Can you wash fragrance-free?
Can you wash fragrance-free?
Yes. You’ll be able to request a fragrance-free wash when you book, which is helpful for sensitive skin.
What if something isn't right?
What if something isn't right?
Tell us within 24 hours of delivery. We document your laundry along the way, so we can sort it out quickly. Made right with a re-wash or a Zulma credit.
Be first in line
Join the laundry waitlist
Open Laundry in the app and tap Remind me. We’ll tell you the moment it goes live in your city.