Every booking made through Zulma is backed by real insurance — not just a policy name dropped in fine print. Here’s what covers you, who holds it, how to verify it independently, and how to file a claim if you ever need to.Documentation Index
Fetch the complete documentation index at: https://help.zulma.ca/llms.txt
Use this file to discover all available pages before exploring further.
What covers you
$2,000,000 Commercial General Liability (CGL) Covers third-party property damage and bodily injury arising from crew negligence while performing services booked through the platform. If a crew member damages something in your home or on your property while doing their job, this policy responds. 50,000 Janitorial Bond Covers theft by crew members. If something goes missing after a visit and the crew member is responsible, the bond provides recourse beyond what the CGL covers. Re-clean guarantee If quality is missed, Zulma sends someone back to re-clean those specific areas at no charge — within 24 hours of your report. No fine print, no partial credits, no haggling.Who holds the policy
Coverage is carried by Zulma Resources Inc., a federally incorporated Ontario corporation.- Business address: 4204-3490 Schmon Parkway, Thorold, ON L2V 0C4
- You can verify the company independently by looking up “Zulma Resources Inc.” on the federal Corporations Canada registry
Certificate of insurance is available on request — email hello@zulma.ca.
How to file a claim
Report through your booking detail page at account/disputes. Time limits apply:| Claim type | Reporting window |
|---|---|
| Property damage | Within 48 hours of service |
| Suspected theft | Within 24 hours of service, and to local police |
| Quality issues | Within 24 hours — triggers the re-clean guarantee |
What isn’t covered
- Pre-existing damage: damage present before the crew arrived is not covered. Photos taken by the crew before and after each visit help document the state of your home.
- Out-of-scope services: carpet steam cleaning, wall painting, and mold remediation are not standard Zulma services and are not covered under the standard CGL policy.
- Items left unsecured: the Terms of Service ask that you secure cash, jewellery, prescription medications, firearms, and irreplaceable items before the crew member arrives. Items left in the open are presumed not valuable for claim purposes.