You can cancel or reschedule most bookings without any charge as long as you act with enough notice. The cancellation window that applies depends on how close to the scheduled time you cancel.Documentation Index
Fetch the complete documentation index at: https://help.zulma.ca/llms.txt
Use this file to discover all available pages before exploring further.
Cancellation fee schedule
| When you cancel | Fee |
|---|---|
| Before any crew member accepts | No charge — authorization fully released |
| 2+ hours before scheduled time | No charge — full release |
| 1–2 hours before scheduled time | $30 late-cancel fee (paid to the crew member who blocked their time) |
| Less than 1 hour before scheduled time | 50% of the booking total |
| After crew arrival or job start | Full charge applies |
How to cancel
Go to account/bookings, find the booking, and use the cancel option. The cancellation fee that applies is determined by the time remaining when you submit the cancellation.The $50 same-day rush fee is not refunded if you cancel after a crew member has accepted your booking. It compensates the crew member for prioritizing your job.
If your crew member cancels
Crew members occasionally need to cancel. If a crew member cancels more than 30 minutes before their scheduled arrival, your pre-authorization is fully released and no charge is applied. Zulma will work to rebook you with another available crew member as quickly as possible.Weather and lawn care
Lawn care visits are weather-dependent. Zulma or your assigned crew member may reschedule a lawn care visit at no charge to you when conditions make the work unsafe or ineffective — this includes active rain, lightning, snow on bare ground, wet grass that would clump, and ice.Weather rescheduling is always a reschedule, never a cancellation. You won’t be charged, and your visit will be moved to the next available dry day in your window. Zulma will notify you the night before or as soon as conditions develop.