Cancellation fee schedule
| When you cancel | Fee |
|---|---|
| Before a Pro is matched | No charge. Your authorization is fully released. |
| 2+ hours before scheduled time | No charge. Full release. |
| 1–2 hours before scheduled time | $45 late-cancel fee. Paid to the Pro who held the slot. |
| Less than 1 hour before scheduled time | 50% of the booking total |
| After your Pro is on site or the job is in progress | Full charge applies |
How to cancel
Go to your bookings, find the booking, and use the cancel option. The fee that applies is determined by the time remaining when you submit the cancellation.The $50 same-day rush surcharge is not released if you cancel after a Pro has accepted your booking. It compensates the Pro for prioritizing your job.
If your Pro cancels
Pros occasionally need to cancel. If a Pro cancels more than 30 minutes before their scheduled arrival, your pre-authorization is fully released and no charge is applied. Zulma works to rebook you with another available Pro as quickly as possible.If something is wrong with the clean
This is different from a cancellation. If you are not satisfied with a completed clean, let us know within 24 hours and we will make it right. Our remedy is credits-first: we will arrange a re-clean of the areas that fell short, or apply a Zulma credit to your account. See credits and disputes for how this works, or email support@zulma.ca.Weather and lawn care
Lawn care visits are weather-dependent. Zulma or your assigned Pro may reschedule a lawn care visit at no charge to you when conditions make the work unsafe or ineffective. This includes active rain, lightning, snow on bare ground, wet grass that would clump, and ice.Weather rescheduling is always a reschedule, never a cancellation. You won’t be charged, and your visit will be moved to the next available dry day in your window. Zulma will notify you the night before or as soon as conditions develop.