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Documentation Index

Fetch the complete documentation index at: https://help.zulma.ca/llms.txt

Use this file to discover all available pages before exploring further.

Can’t find what you’re looking for? Email hello@zulma.ca — replies typically arrive within one business hour during business hours. You can also call (437) 800-2344, Monday to Friday 8am–6:30pm and Saturday 10am–5pm.

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Booking

Same-day bookings are available when crew members are online. The average accept time in the core Niagara service area is under 30 seconds. A $50 same-day rush fee applies to any booking made less than 24 hours in advance.
Yes. You can favorite a crew member and set up a recurring schedule — Zulma prioritizes them for your upcoming bookings when they’re available. If your preferred crew member isn’t available for a particular visit, another vetted crew member is matched, and you can reschedule free of charge up to 24 hours before the booking.
No. Most customers leave a lockbox code, a smart-lock PIN, or doorman instructions in their booking notes. Access details are only shared with the crew member after they accept the job.
Tell us within 24 hours and we’ll send someone back to re-clean those specific areas at no charge. File a report from your booking history at account/disputes.

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Payment

Your card is pre-authorized for the quoted amount when you confirm a booking. The charge is only captured once a crew member accepts the job. If no crew member accepts in time, the hold is fully released — no charge.
No. Tips are entirely optional. When you add one through the platform, 100% of the tip goes directly to the crew member who did the work. Zulma takes no portion of any tip.
HST (13%) is itemized and shown in the price breakdown before you confirm. It is not hidden inside the quoted amount. Every receipt issued through the platform is CRA-compliant.

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Trust & safety

Yes. Every crew member clears a vulnerable-sector criminal record check, WHMIS 2015 certification, two live reference checks with prior employers or clients, and a shadowed first booking before they take solo jobs. Records are re-run yearly. See the full vetting process at trust/vetting.
Report the damage within 48 hours through your booking history at account/disputes. Every booking is covered by Zulma’s $2,000,000 Commercial General Liability policy, which covers property damage arising from crew negligence. Pre-existing damage is not covered.
Report within 24 hours through account/disputes and also to your local police. Theft by crew members is covered by Zulma’s 25,000–25,000–50,000 janitorial bond. See the full coverage details at trust/insurance.

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Privacy

Zulma collects account information (name, email, phone), your service address, booking history, and payment information. Card details are handled by Stripe — Zulma stores only a tokenized reference and never holds raw card numbers. See the full Privacy Policy for details.
No. Zulma does not sell or rent your personal information to anyone, for any purpose.
Go to account/settings to request account deletion. Note that booking and payment records are retained for seven years as required by the Canada Revenue Agency.

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Contact

  • Email: hello@zulma.ca — replies within 1 business hour during business hours
  • Phone: (437) 800-2344 — Monday to Friday 8am–6:30pm, Saturday 10am–5pm