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Can’t find what you’re looking for? Email hello@zulma.ca. We reply to most messages within one business day. You can also call (437) 800-2344, though email is the fastest way to reach us.

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Booking

Same-day bookings are available when Pros are online, and matching in the core Niagara service area is fast. A same-day rush fee of $50 applies to any booking made less than 24 hours in advance.
Yes. You can favourite a Pro and set up a recurring schedule, and Zulma prioritizes them for your upcoming bookings when they’re available. If your favourite Pro isn’t free for a particular visit, another vetted Pro is matched. You can reschedule free of charge up to 2 hours before the booking.
No. Most customers leave a lockbox code, a smart-lock PIN, or doorman instructions in their booking notes. Access details are only shared with the Pro after they accept the job. You’ll get a push notification and email when the Pro arrives and again when the job is complete.
Tell us within 24 hours and we’ll arrange a re-clean of those specific areas at no extra charge, or apply a Zulma credit to your account. File a report from your booking history in the app. See account/disputes for how we handle it.
Zulma serves ten Niagara-area cities for residential cleaning, lawn care, and car detailing. Check the full list and what’s available where you live on the service area page.

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Payment

Your card is pre-authorized for the quoted amount when you confirm a booking. The charge is only captured once a Pro accepts and the job is complete. If no Pro accepts in time, the hold is released and you’re never charged.
The number you see is the number you pay. Prices are all-in, with no surprise fees at the door. Zulma isn’t charging sales tax during launch, so there’s no tax line to add on. Starting prices are on each service page, and you’ll see your exact quote in the app at app.zulma.ca before you confirm.
No. Tips are entirely optional and default to nothing. When you add one, 100% of the tip goes directly to the Pro who did the work. Zulma takes no portion of any tip, and Pros aren’t told whether you tipped.
Reach out within 24 hours. We’ll make it right with a re-clean of the areas in question or a Zulma credit applied to your account, whichever works for you. Our remedy model is credit-first rather than cash refunds.

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Trust & safety

Yes. Every Pro clears a third-party criminal record check and is identity-verified before taking any jobs. They also carry their own liability insurance. See the full vetting process at trust/vetting.
Zulma carries $5M commercial general liability insurance plus $100K cyber coverage, and every Pro carries their own liability insurance on top of that. If something gets damaged, report it within 24 hours from your booking history and we’ll work with you. See the coverage details at trust/insurance and how reports are handled at account/disputes.
Only while they’re on the way to you. A Pro’s live location is shared en-route so you can track their arrival. It’s never tracked after they arrive, and never when they’re off the job. Zulma logs arrive and complete times by GPS for your booking record.

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Privacy

Zulma collects your account information (name, email, phone), your service address, booking history, and payment information. Card details are handled by Stripe. Zulma stores only a tokenized reference and never sees full card numbers. See the full Privacy Policy for details.
No. Zulma does not sell or rent your personal information to anyone, for any purpose.
Under PIPEDA you can export or delete your data anytime. Go to Account, then Settings in the app to make the request. We’ll process it from there.

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Other services

Yes. Zulma cleans offices, retail, salons and spas, medical and dental spaces, and restaurants, priced by square footage and industry. Start with a quote at commercial/getting-a-quote.
Zulma for Hosts handles automated turnover cleaning between guest stays for Airbnb, Vrbo, and Booking.com hosts, with a vetted insured Pro and before and after photo proof. Learn how it works at hosts/overview.
Yes. Lawn care and mobile car detailing (the Pro comes to you) both run on the same platform. See services/overview for everything Zulma offers.

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Contact

We reply to most messages within one business day. Email is the fastest way to reach us.